Frequently Asked Questions
Due to unforeseen circumstances, we are experiencing delays with final delivery in some areas of the United States. Please allow an additional 3 business days from the time of your original estimated arrival date for final delivery.
Order Status Information
Once your order ships from our facility, you will receive a shipping confirmation email with your tracking information.Please Note: Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout and is calculated by business days. Business days do not include weekends or holidays. Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to three business days.
Issues with Final Delivery
If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your order, please ensure the following steps are taken prior to contacting customer service.All customers - Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.FedEx SmartPost customers - SmartPost shipments travel through multiple carriers. In rare cases, tracking for these packages can indicate that it's been delivered up to 2 days prior to its actual arrival. Because of this, we ask that you please allow an additional 2 business days for final delivery.
APO/FPO customers - Check your Military Base mailroom.
International customers - Check with your local postal office or customs office, as they may be holding the order for payment of customs fees.If you are still unable to locate your order, please Contact Us and confirm your shipping address as well as if you would like a replacement or refund for your lost package.When Will I Receive My Order?
We make every effort to ship orders out as soon as possible. Most orders will ship within 5-7 business days. For Custom Order please see description for that particular product. For estimated shipping times and other information please visit our Shipping Information page. page.
Why Can't I Find A Product?
If you are unable to find a specific product on our site, then it is most likely out of stock. We make every effort to maintain a complete and accurate inventory on our site that is updated continually.